Jobs at Kenya Airways (Lagos): Sales & Ticketing; Reservations

Kenya Airways is a reputable airline looking for ambitious high fliers with exceptional qualities to join our sales & ticketing team in Lagos. Our people are our greatest asset and focus on their development and the way they are both managed an organized out to ensure we attract and retain the best and that they are equipped to serve our customers in line with our being a world class standard airline. We are currently recruiting for the following positions: Sales & Ticketing Supervisor To lead and motivate a sales/ticketing team that will provide excellent services to the customers so as to generate sales and revenue Responsibilities To lead, guide and support sales and ticketing team to ensure quality service to clients To validate and reconcile daily sales and returns to enhance customer relations and satisfaction To handle customer complaints and retention To prepare and administer the shift/leave roster for optimal utilization of staff and resources To uphold safety and safety standards for the office to safeguard company resources Requirements University graduate IATA/UFTAA Diploma/ intermediate and advance airline fares and ticketing course 3 years airline experience in sales and ticketing Ticketing & Reservations Agent To provide excellent services to customers in terms of ticketing reservations and KQ product to generate sales and ensure customer satisfaction and loyalty Responsibilities To do reservations for all KQ clients to generate sales Fare quotes to all KQ clients to provide the best applicable sales and generate sales To recruit and handle existing and prospective frequent fliers to win and retain loyalty Printing and reconciling of sales returns to accounts for daily sales To promote all KQ products to create awareness and generate sales To promote direct telephone sales so as to reduce distribution costs and generate sales Requirements University graduate IATA/UFTAA Diploma/ basic airline fares and ticketing Interested candidates are required to submit applications and CV to: The Country Manager Kenya Airways P.O. Box 50147 Ikoyi, Lagos Deadline is 27th November 2008.